Returns Policy

Lowe's Custom Blinds & Shades Store

Customer Care

Need help? Call us!

888-767-7856 for Custom Blinds & Shades Product Assistance

We are pleased to offer product that is custom-configured to your specifications, and we encourage you to review your order carefully. Because the products are built to your specifications, once the manufacturing process has started, orders cannot be cancelled, refunded, or returned. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order.

If you have additional questions not answered here, please contact us at 888-767-7856
Monday - Friday 7AM - 7PM (MT), Saturday - Sunday 8AM - 5PM (MT) or via our contact page.

Product Size

If you selected Inside Mount on your order, the factory will make your blind slightly narrower so that your blind fits within the window opening. Vertical blinds have deductions taken on both width and height. If you selected Outside Mount the factory will neither add nor subtract from your dimensions. Roller shade fabric will be narrower than the hardware on any mount style due to the construction and nature of the product.

Fabric and Color

Computer screens do not necessarily portray colors and/or material texture accurately and the color you see on your monitor may not exactly match the actual material. Please order free samples if an exact match is needed.

Change or Cancel an Order

All products are custom fabricated specifically for each customer’s specifications and window dimensions. Custom orders are entered into the factory immediately so unfortunately we are unable to cancel an order once an order enters into production. Production begins within 6 to 24 hours from the time an order is placed. If you need to cancel or modify your order, please call our customer service department immediately and we will do our best to adjust your order.

Problem with an Order

It is important to inspect your order as soon as you receive it to make sure there is no shipping damage or manufacturing errors or defects. Please note damage prior to signing for delivery, if applicable. Please let us know within 7 days of your receipt of your order if there are any shortages, shipping damages including concealed damage, and/or products that were not made to your specifications. If you need to make a claim, simply call our Customer Service Team at 888-767-7856. Claims made after 7 days may incur charges for repair or replacement of products unless otherwise covered by manufacturer warranty. Please save your shipping carton(s) as Lowe's Custom Blinds & Shades Store does not supply shipping materials, cartons, etc. for warranty or non-warranty issues.

Returns & Replacements

It is important to inspect your order as soon as you receive it to make sure there is no shipping damage or manufacturing errors or defects. Please contact us immediately if there are any errors or shipping damage.

Replacement Parts

If you are missing a part or parts from your order, please contact us and we will order replacement parts immediately. We can also assist you with any warranty issue for products purchased from this the Lowe's Custom Blinds & Shades Store.


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