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Returns & Exchanges

Lowe's Custom Blinds & Shades Store

We want you to be completely satisfied with your purchase but if something isn't right, contact a customer care team member within 90 calendar days after purchase to set up an exchange or a return.

Returns Policy

"Merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date. Special order configured products returned or canceled after 72 hours from purchase are subject to a 20% restocking fee. Original shipping charges incurred on your purchase are not refundable as part of your return or exchange. Report items that are damaged or missing within 3 days of delivery.

Shipping/delivery charges incurred as part of your online purchase are nonrefundable when returning or exchanging items. At this time, returns/exchanges for purchases made on may not be processed in Lowe's stores."

Call us toll-free +1-888-767-7856 or Contact Us to get the process started.

Modified 2/7/2022

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Call or chat anytime during regular business hours

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Hours of Operation

  • Service & Sales

  • M-F 9am - 8pm (ET)
  • SAT 10am - 7pm (ET)