Skip to Content

Returns & Exchanges

Lowe's Custom Blinds & Shades Store

We want you to be completely satisfied with your purchase but if something isn't right, contact a customer care team member within 90 calendar days after purchase to set up an exchange or a return.

Returns Policy

Merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date. If the order is received outside of the initial 90 days due to back order, an additional 30-day grace period will be provided. Items may only be exchanged once, and exchanged items cannot be returned for a refund. Special order configured products returned or canceled after 72 hours from purchase are subject to a 20% restocking fee.

Original shipping charges incurred on your purchase are not refundable as part of your return or exchange. Please inspect items upon delivery and report any order issues such as damage, defects, discrepancies, or missing items within 3 days of delivery. At this time, returns/exchanges for purchases made on may not be processed in Lowe's stores.

Call us toll-free +1-888-767-7856 or Contact Us to get the process started.

Modified 2/7/2022

Speak To Our Experts

Call or chat anytime during regular business hours

Want to check your order?

Hours of Operation

  • Service & Sales

  • M-F 9am - 8pm (ET)
  • SAT 10am - 7pm (ET)