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Returns & Exchanges

Lowe's Custom Blinds & Shades Store

We want you to be completely satisfied with your purchase but if something isn't right, contact a customer care team member within 30 calendar days after delivery to your home to set up an exchange or a return.

CustomFit Exchange Guarantee

Easy exchanges with Lowe's Custom Blinds and Shades Store Custom Fit Guarantee.

If your new blind does not fit due to your measuring error, or if you are dissatisfied with the style, color or features of your new blind, you may return the product and we will replace it and cover shipping too!

  • Limited to 4 blinds per household per lifetime
  • Exchange must occur within 30 days of delivery to your home
  • Exchange must be within the same brand and cover the original window
  • You only pay the difference when the new product has a higher current sale price
  • Refunds are not offered under this guarantee
  • Limit one replacement per product
  • Shipping fees may apply

Call us toll-free +1-888-767-7856 or Contact Us to get the process started.

Returns Policy

If a remake will not correct the issue, return the blinds for a refund within 30 days of purchase. May be subject to a 20% restocking fee if returned. Original shipping charges incurred on your purchase are not refundable as part of your return or exchange. Report items that are damaged or missing within 3 days of delivery.

Shipping/delivery charges incurred as part of your online purchase are nonrefundable when returning or exchanging items. At this time, returns/exchanges for purchases made on may not be processed in Lowe's stores.

Modified 2/7/2022

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Hours of Operation

  • Service & Sales

  • M-F 9am - 8pm (ET)
  • SAT 10am - 7pm (ET)