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Privacy Policy

Lowe's Custom Blinds & Shades Store

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888-767-7856 for Custom Blinds & Shades Product Assistance is hosted by Deneva Inc. d/b/a Deneva Technologies ("Deneva" or "we" or "us"). At Deneva, we recognize that your privacy and security are extremely important to you. This privacy policy discloses the privacy practices for as well as any related services (the "Service" or "Site"). It explains how we may collect, use, and disclose information we obtain through the Service.

Types Of Information We Collect

We may collect identification information from you in a variety of ways, including, but not limited to, when you register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We may collect information from you, including, but not limited to your first and last name, e-mail, login credentials, phone number, and address, when you create an account to log in to our network or at other times. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, and any information that you submit to us. You may also provide other optional information. You may also be able to upload additional information or data, pictures, information or specifications.

When you make a purchase, we collect your name, billing address, email address, shipping address, and billing information. We or our third party processors may collect and store your credit card information. For security purposes all credit card information is encrypted and password protected.

We may collect information about you whenever you interact with our Site or Service. This may include the browser name, the type of computer and technical information about you, means of connection, such as the operating system and the Internet service providers utilized and other similar information.

You may refuse to supply certain types of information, except that it may prevent them from engaging in certain site related activities.

Information received by third parties

We may also receive information about you from third parties, including without limitation Lowe's Home Centers, LLC ("Lowe's"), and product suppliers that sell products on the Site (including their manufacturers and shippers), credit card processors, live chat services providers, email service providers, and sales tax service providers.

Information collected automatically by technology

The Service collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. To make the Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We also use Cookies (as defined below) and navigational data to gather information regarding the date and time and duration of your visit. This information includes, without limitation, characters you type, your search and browsing history, links or profiles you click, and pages you view. Like most Internet services, we automatically gather this information and store it in log files each time you visit our Site or access your account on our network. Cookies are small pieces of information that a website sends to your computer hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our Site or Service may not work properly.

We do not respond to browser-based "do not track" signals. Currently we do not have any third party sites who push content to our site. We use Google Analytics and other third party analytics tools on our site. Google Analytics is a web analytics service provided by Google. Google Analytics and other third party analytics tools use cookies to collect anonymous traffic data to help use analyze how users use the website. The information generated by a cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google and other third party analytics tools on servers, which for Google, are in the United States. Google and other third party analytics tools will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google and other third party analytics tools may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. By using the Site, you consent to the processing of data about you by Google and other third party analytics tools in the manner and for the purposes described in this policy. If you have concerns relating to the usage of Google Analytics, it is possible to block Google Analytics by installing a plug-in to your browser. A plug-in for the most common browsers can be found here. Alternatively you can opt out of some third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

By using the Service, you are authorizing us to gather, parse, retain and share data related to the provision of the Service.

How We Use Collected Information

All information gathered during your purchase is used to provide the Services to you, and for processing your order, providing you with information regarding your purchase, and creating a customized user experience. We may also collect and use your information for the following purposes:

  • to respond to your customer service requests and support needs more efficiently
  • understand how you as a group use the services and resources provided on our site
  • to improve our products and services
  • facilitate and improve our services
  • for research and marketing purposes
  • send administrative and promotional communications
  • to send you information about topics we think will be of interest to you
  • to send you information and updates pertaining to you order

We may use aggregate or anonymized information for purposes such as administration, analytics and indirect marketing purposes.

With your consent, we may send you promotional newsletters. If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our site.

Sharing Your Information

Your Information Shared with Lowe's

We may share information we collected from you with Lowe's. Lowe's will use your information in accordance with Lowe's Privacy Statement. Specifically, we and Lowe's may use your information to:

  • Provide and deliver products and services and fulfill your orders;
  • Process, record and track your purchases, payments, returns, warranties, and rebates;
  • Communicate with you through various channels, including sending you information about topics Lowe's think will be of interest to you;
  • Evaluate and respond to your requests, inquiries, and applications;
  • Conduct and administer contests, surveys, and sweepstakes;
  • Operate, evaluate, and improve Lowe's business, products, and services (including developing new products and services; managing our communications; performing market research, and data analytics; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services, websites and applications; administering our websites and applications; and perform accounting, auditing, billing, reconciliation and collection activities);
  • Protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure, and quality, and generally improve and provide security; and
  • Comply with and enforce applicable legal requirements, industry standards, and Lowe's policies.
Your Information Shared with Other Third Parties

To complete the order process and in connection with any warranty or support questions, we may share information with credit card processors, live chat services providers, email service providers, and sales tax service providers. We may share your purchase and shipping information, including name, phone number, and mailing address with these parties. These parties may use your information in connection with providing you the services and related ancillary purposes.

We may share your information to comply with legal obligations or requests from law enforcement; to protect and defend our rights and property; and with your permission.

We may share your information with any current or future parent company, subsidiary, joint venture, or other companies under a common control (collectively, "Affiliates"). We may share some or all of your information with these Affiliates, in which case we will require our Affiliates to honor this policy. If another company acquires our company or our assets, that company will possess the information collected by it and us and will assume the rights and obligations regarding your information collected by us as described in this policy.

Other than disclosed under this Privacy Policy, we do not rent, sell, or share your personally identifiable information with nonaffiliated companies for their own direct marketing purposes.

We may share aggregate or anonymized information for any purpose, including for marketing purposes. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and you with Lowe's, trusted affiliates and advertisers for the purposes outlined above.

Third Party Websites

You may find content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties, including without limitation to Lowe's. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Service or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you.

Sensitive and private data exchange between the Site and you happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Children's Privacy

The Service is not targeted at those under the age of 13. We do not knowingly collect information from children under 13 and we do not want it. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

Changes To This Privacy Policy

Deneva has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Public Areas

We may provide areas on the Service where you can publicly post comments (including information about yourself), can communicate with others such as discussion boards or blogs, or can submit reviews and/or media content. By engaging in such conduct, you acknowledge your understanding that any such information you supply may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others throughout the world. For example, if you post your email address along with a review or comment, you may receive unsolicited messages from others who view your posting. We have no control over who reads your postings or what others may do with the information you voluntarily post, so please use caution when posting any information. Your posts may remain even after you cancel your account.

International Users

By using the Service, you will transfer data to the United States and to certain other regions where Lowe's has business operations when we share your information in accordance with this Privacy Policy.

By choosing to visit the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in policy will be governed by the law of the State of Colorado and the adjudication of any disputes arising in connection with the Service will be in accordance with the terms of use.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this policy.

Your Acceptance of These Terms

By using the site you consent to the collection and use and sharing of your information as set forth herein. If you have any questions regarding our policy please call 888-767-7856 or email Any future changes to policy will only affect future customers and will not affect current visitors.

Contacting Us

If you have any questions about this policy, the practices of this site, or your dealings with this site, please fill out our contact form.

Deneva Inc.
9155 East Nichols Avenue #100
Centennial, CO 80112

This document was last updated on August 15, 2017

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